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Understanding Customer Relationship Management: Concept, Purposes, and Customer Retention

❶Customer satisfaction is key to getting repeat business.

The Importance of Good Relationship with Customers

Customer Relationship Management
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Review the basics of customer service relationship management (CRM) with your employees using the short videos and assessments in this course. This is a quick and entertaining way to teach your employees about CRM technologies, strategies and techniques that will lead to satisfied and repeat customers.

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Understanding customer relationship management (CRM) People, process and technology Injazz J. Chen and Karen Popovich Department of Operations Management and Business Statistics.

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Customer relationship management (CRM) is a combination of people, processes and technology that seeks to understand a company's customers. It is an integrated approach to managing relationships by focusing on customer . Understanding Customer Relationship Management Exactly What Is CRM? Customer Relationship Management (CRM) today is very much about keeping the old-time spirit of customer connection, even when you cannot shake the customer's hand.

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Understanding Customer Relationship Management (CRM) People, Process and Technology by mohd_zikri_ From Rolodex to Relationship Management Out of the Weeds- Understanding CRM. When you hear the term CRM what do you think about? Do you realize it stands for “Customer Relationship Management”?